Effective Date: May 14, 2025
This Privacy Policy (“Policy”) describes how Horton Painting Experts (“Horton Painting,” “we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you interact with us through our website at www.hortonpaintingexperts.com (“Site”), by phone or email, or during service delivery. By accessing or using our services, you consent to the practices described below.
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- Who This Policy Applies To
This Policy applies to individuals who:
• Visit our website
• Contact us via phone, email, or online forms
• Request or receive residential or commercial painting services
This Policy does not apply to our employees, contractors, or job applicants.
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- Legal Age Requirement
Horton Painting Experts only provides services to individuals 18 years of age or older. By accessing our Site or using our services, you affirm that you are at least 18 years old.
• Our website and services are not directed to children under the age of 13, in compliance with the Children’s Online Privacy Protection Act (COPPA).
• Individuals under 18 may not provide personal information without verified parental or legal guardian consent.
• If we learn we have collected data from a minor without consent, we will delete that data immediately and notify the parent or guardian if possible.
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- Types of Information We Collect
We collect the following types of personal information:
a. Personal Identifiers
• Name, email address, phone number
• Billing or service address
• IP address
b. Commercial Information
• Services requested or completed
• Quotes, invoices, payment history
c. Internet or Electronic Activity
• Browser and device type
• Browsing behavior and interaction with our website or ads
d. Audio Information
• Recorded calls for customer service and quality assurance (where permitted by law)
e. Sensitive Information (If Disclosed)
• Health-related concerns (e.g., allergies or paint sensitivities) voluntarily shared by you to ensure safe service delivery
We do not collect Social Security numbers, geolocation, biometric data, or credit histories.
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- How We Collect Information
We collect personal information through:
• Online forms on our website
• Phone calls, emails, and text messages
• Scheduling and service delivery
• Cookies and similar technologies used on our Site
• Tools like Google Analytics and ad platforms
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- How We Use Your Information
We use the information we collect to:
• Schedule and deliver painting services
• Respond to customer inquiries and provide quotes
• Process payments and issue invoices
• Send appointment reminders and service updates
• Provide warranty services
• Improve our website and marketing efforts
• Comply with legal or regulatory obligations
• Prevent fraud and ensure website security
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- Sharing of Personal Information
We do not sell your personal information.
We may share your data with:
• Service providers: Website hosts, IT support, payment processors, CRM and marketing systems
• Subcontractors: Painters or project teams assisting in service execution
• Legal entities: If required by law or to protect our rights
• Business successors: In the event of a merger or acquisition
All third parties are contractually bound to maintain the confidentiality and security of your information.
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- Cookies and Tracking Technologies
We use cookies, tags, pixels, and other tracking technologies to:
• Recognize returning users
• Personalize your experience
• Measure the performance of ads
• Analyze Site traffic and user behavior
We may allow third parties like Google and Meta to set cookies or pixels on our Site for analytics and advertising. These parties may track your activity across websites.
You can control cookie settings via your browser, or opt out of targeted ads through:
• www.aboutads.info/choices
• www.youradchoices.com
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- Data Retention
We retain your personal information only for as long as needed to:
• Complete the services you requested
• Provide warranty support (up to 3 years after project completion)
• Maintain business records and meet legal obligations
After that, data is securely deleted or anonymized.
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- Data Security
We implement physical, technical, and administrative safeguards to protect your personal data, including:
• Secure servers and restricted access
• Firewalls and malware detection
• Internal privacy and data handling procedures
While no system is completely secure, we follow industry best practices to minimize risk.
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- Your Privacy Rights
Depending on your state of residence (including Texas, California, Virginia, Colorado, and others), you may have the right to:
• Know what personal data we have collected
• Access or request a copy of your data
• Delete your data (with legal exceptions)
• Correct inaccurate personal information
• Opt out of data use for targeted advertising
• Appeal a denied privacy request
• Non-discrimination for exercising your rights
How to Exercise Your Rights:
Email us at info@hortonpaintingexperts.com. We may request information to verify your identity before completing your request.
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- Authorized Agents
You may designate an authorized agent to make a privacy request on your behalf. We will require:
• A signed, written authorization from you
• Identity verification for both you and your agent
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- Global Privacy Control (GPC) and Do Not Track
We recognize Global Privacy Control (GPC) browser signals from residents in states that require this. This lets users automatically opt out of cookie-based tracking for advertising.
We do not currently respond to older “Do Not Track” (DNT) signals due to a lack of industry standards.
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- Children’s Privacy Compliance
To comply with federal and Texas law:
• We do not knowingly collect information from children under 13
• Users under 18 may only submit information or request services with the direct supervision or consent of a parent or guardian
• If we discover that a child has submitted data without verified consent, we will delete it immediately
Parents or guardians may contact us at info@hortonpaintingexperts.com to request deletion of any such data.
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- External Links
Our Site may contain links to third-party websites, including social media platforms. These are governed by the privacy policies of those third parties, and we are not responsible for their practices.
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- Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of our Site or Services means you accept the revised terms.
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- Accessibility
We are committed to making this Policy accessible to all. To request it in an alternate format, contact us at info@hortonpaintingexperts.com.
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- Contact Us
If you have any questions about this Policy or wish to exercise your privacy rights, contact:
Horton Painting Experts
9711 Mason Rd, STE #PMB 419
Richmond, TX 77407
Email: info@hortonpaintingexperts.com